Versatile user modes

Simple and cost-effective to deploy, the three user modes – Employee, Operator and Contact Center Agent – use the same database, a common user interface, and are managed from a central point. These versatile user modes allow employees to easily switch between various roles. For instance in peak hours some of your staff, including remote office workers, can act as Operator or Contact Center Agent.

UC&C and full telephony on all devices

In today’s flexible and fast-moving business environment, employees are never in one place for very long. They can be at the office, between appointments, on business travel or working from home or in a cafe. UNIVERGE 3C’s mobility solutions enable workers to stay connected and productive from any location. It enables anywhere, anytime access for increased efficiency and productivity and supports call control and UC features for mobile and remote workers.

Contact Center

Improve your customer service – Skills-based routing means callers experience quicker, more efficient service
Measure and manage your team – Improve their performance on a daily basis through call activity tracking and reports
Keep your customers satisfied – The Callback feature means customers who are unable to hold can leave a message and receive an automated call back – when it’s convenient for them
Offers customers a variety of media types – Multimedia Queuing delivers all your communications to your agents in the familiar way calls are delivered and prioritized
Motivate your team – Dynamic wallboards encourage healthy competition between agents with performance levels displayed in real-time


A specific application for operator is within the hospitality industry. Business ConneCT has a standard integration with the middleware solution of Tiger® and FCS® (the middleware is used to connect to a hotel Property Management System). With this integration Business ConneCT Operator has real-time information about check-in / check-out status of a guest, including additional extensive guest information like language and VIP status. Business ConneCT Operator is available for visually-impaired people by using an certified solution from Freedom Scientific which offers braille displays, voice guidance and screen magnification.

Smart Communications for SMBs

The SV9100 platform is a new system, with new handsets and new applications to empower your workforce. Built on the back of the award winning SV8100 technology, the SV9100 provides double the system capacity, yet cost effective from 10 to over 800 users.

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